- About this course
- Objectives and Program
- Exam(s) and Certification
- Additional Information
- Benefits
- Dates and Price
Introduction
This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing a Quality Management System (QMS) based on ISO 9001. Participants will also gain a thorough understanding of best practices used to implement quality processes based on requirements from ISO 9001.This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 9004 guidance’s (Managing for the sustained success of an organization - A quality management approach).
Because it is a course with a very relevant practical impact, participants are invited to implement a Quality Management System, in the classroom, during training, based on a case study. This practice supports the necessary theoretical part of the training and establishes a clear link between theory, regulation and how to do it. In this way, participants are able to transfer the knowledge of training to the job and acquire a greater critical sense about the requirements and their applicability in the organization.
Training Methodology
This training is based on both theory and practice:- Sessions of lectures illustrated with examples based on real cases;
- Practical exercises based on a full case study including role playings and oral presentations;
- Review exercises to assist the exam preparation;
- Practice test similar to the certification exam.
Audience
- Project managers or consultants wanting to prepare and to support an organization in the implementation of a Quality Management System (QMS);
- ISO 9001 auditors who wish to fully understand the Quality Management System implementation process;
- Persons responsible for the Quality or conformity in an organization;
- Members of an quality team;
- Expert advisors in Quality Management Systems;
- Technical experts wanting to prepare for an quality function or for a QMS project management function.
Prerequisites
Participants should understand English as the course documentation is in this language.Duration (days)
5 daysLearning Objectives
At the end of the course students should be able to:- understand the implementation of a Quality Management System in accordance with ISO 9001;
- gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques required for the effective management of a Quality Management System;
- understand the relationship between the components of a Quality Management System and the compliance with the requirements of different stakeholders of an organization;
- acquire the necessary expertise to support an organization in implementing, managing and maintaining a QMS as specified in ISO 9001 and ISO 9004;
- acquire the necessary expertise to manage a team implementing ISO 9001;
- develop the knowledge and skills required to advise organizations on best practices in the management of quality;
- improve the capacity for analysis and decision making in the context of quality management;
- prepare an organization for an ISO 9001 audit.
Program
- Introduction to Quality Management System (QMS) concepts as required by ISO 9001;
- Initiating a QMS project based on ISO 9001;
- Implementing a QMS based on ISO 9001;
- Controlling, monitoring and measuring a QMS; certification audit of a QMS;
- Certification Exam.
Exam
The “Certified ISO 9001 Lead Implementer” exam covers the following competence domains:- Domain 1: Fundamental principles and concepts of Quality;
- Domain 2: Quality Management System Best Practice based on ISO 9001;
- Domain 3: Planning a QMS based on ISO 9001;
- Domain 4: Implementing a QMS based on ISO 9001;
- Domain 5: Performance evaluation, monitoring and measurement of a QMS based on ISO 9001;
- Domain 6: Continual improvement of a QMS based on ISO 9001;
- Domain 7: Preparing for a QMS certification audit.
Duration: 3 hours If the candidate fails the exam, he is entitled to one free retake within a 12 month period from the initial exam date.
Certification
After successfully completing the exam, participants can apply for the credentials of Certified ISO 9001 Provisional Implementer, Certified ISO 9001 Implementer or Certified ISO 9001 Lead Implementer, depending on their level of experience.A certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential.ISO 9001 Lead Implementer is aligned with ISO 17024 standard.The requirements for “Implementer” certifications are:
Certification | Exam | Professional experience | QMS Audit experience | QMS project experience |
ISO 9001 Provisional Implementer | ISO 9001 LI Exam | None | None | None |
ISO 9001 Implementer | ISO 9001 LI Exam | 2 years1 year of quality management work experience | None | Project activities totalling 200 hours |
ISO 9001 Lead Implementer | ISO 9001 LI Exam | 5 years2 years of quality management work experience | None | Project activities totalling 300 hours |
Trainer
Our specialists are renowned consultants and auditors, with several years of experience in the areas of implementation, auditing and training in ISO 9000 family standards, with particular focus on ISO 9001, ISO 9004 and associated quality standards and best practices. Some of our experts work directly in the improvement of these standards through its participation in the committees responsible for these standards in various countries.General Information
- Training in English language.
- Course manual in English, containing over 450 pages of information. practical examples, case-study and step-by-step implementation methodology.
- Behaviour Participation Certificate of 31 CPD (Continuing Professional Development) credits.
- Certification exam in English.
- Certification Diploma after successful examination and formal process registration. This process has no associated cost.
- If the candidate fails the exam, he is entitled to one free retake within a 12 month period from the initial exam date.
- Coffee break in the morning and afternoon (Applies to all training that take place in Behaviour facilities)
Benefits

Dates and Price
Contact us for new dates | Entre em contacto connosco para novas datas
Guaranteed Dates Program
All dates of this course are guaranteed.At Behaviour, all courses take place regardless of the number of trainees on each course. The concept of setting up classes does not exist in our educational model, which is why all public dates, presented on the website, are guaranteed. So if you're in Portugal or anywhere else in the world, you can prepare your week or your trip, as long as you ensure your registration in the course.
Volume Discounts
For companies, Behaviour offer discounts, between 10% and 40% of the value of training, starting from the registration of the 2nd participant, in the same course and on the same date.Simulate the prices for the number of participants you want to register to training@behaviour-group.com or contact us via chat.