Ready for ITIL, better prepared for ISO 20000 Audit
ISO/IEC 20000 was design to align with ITIL® Best Practices and describes an integrated set of management processes for the effective delivery of IT services to the business and customers.
The adoption of ITIL® processes over the last decade has undoubtedly transformed the quality, relevance and timeliness of IT service delivery and it has enabled the creation of customer and business focussed services and improved the cost/ value equation.
So, if your company have already gained benefit from adopting some or all of the ITIL best practice processes, with ISO/IEC 20000 you will be able to demonstrate that your company have implemented all of the service management processes within a quality management system.
Have you already assessed your system to understand if you are aligned with ISO/IEC 20000, the IT Service management standard?
Adopting ISO/IEC 20000 ensures that your company fullfill the needed requirements for ensure the delivery of the quality expected for IT Services, by customers, partners, and all other stakeholders.