Quality Policy

Quality Policy is assumed as a structural element of the whole system of Behaviour Quality Management. Thus, the Quality Policy is guided by the following principles:

  • Continuous progress and improvement of the effectiveness of the quality management system through compliance with the requirements, as well as meeting compliance with statutory and regulatory requirements related to products and services;
  • Involve all employees in the development of the activity in a critical and innovative way, in the sense of continuous improvement;
  • Ensure the professional development and motivation of all employees;
  • Improve the quality of our services in order to meet and / or exceed the expectations and needs of our customers, thereby increasing their satisfaction;
  • Administer the training focused on developing the skills of each trainee in order to ensure the achievement of knowledge, skills and professional certifications;
  • Ensure an excellent service, personalized with a focus on creating an environment conducive to learning;
  • Ensure the existence of resources for the proper development for the provided services;
  • Providing Customer confidence that the desired level of quality will be satisfied by the service provided;
  • Encourage the company’s overall commitment to quality, keeping the focus of the services provided on measurable results to Customer;
  • Monitor and periodically measure the established objectives, the identified processes and the products / services of the company.